DELIVERY
Packages are dispatched within 2 working days after receipt of payment and can be shipped via DHL, Colissimo or picked up in store via click and collect. Please note that for Interiors, shipping fees will be submitted to you for approval. Preparation fees are fixed, whereas transport fees vary according to the destination and characteristics of the package. Special care is taken with fragile items. Boxes are appropriately sized and your items are properly protected. We cannot combine two separate orders, shipping charges will apply to both.
RETURNS
Items purchased from Jogging may be returned or exchanged within 14 days of delivery. All items must be unworn, in their original condition, with all original tags and packaging intact in order to be returned. Jogging reserves the right to refuse any returned item that does not meet the above requirements. If your return is refused, you will be notified by email. Unless there is an error on the part of Jogging, the cost of returns is the responsibility of the customer. When a refund is accepted and we have received the goods, Jogging will issue a refund within 30 days from the day of receipt. Returns can be made by post* or directly in store.
You must send an email to [email protected] when you send your return.
* The postal address to return your orders to : 103 Rue Paradis, 13006 Marseille
IN-STORE PICK-UP
The customer has 7 calendar days in which to collect the order from the store, from receipt of the confirmation email stating that the order is “ready for collection”.
If you are unable to collect your order, please inform us before the end of this period by sending an email to the following address: [email protected]. In this case, the order will be cancelled and reimbursed.
If the customer does not come to the store within the time limit and has not given any information by email or telephone, the order will be considered abandoned. At the end of the 7-day period, the order may be cancelled without refund, or a credit note may be issued, at the boutique's discretion and in exceptional cases.
No withdrawals will be made after this period without prior agreement.
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